4.2/5 trust in support
Based on 50,557 opinions, users have said this support channel is good.
hibaje Contact - Quick View
68,852 active users
Most questions come from Dhaka, Chattogram, and Khulna
99.3% uptime
The page usually loads correctly even during peak times
494+ Titles
This platform, running since 2015, has many categories
Easy problem solving: 3 steps
Step 1: First check the Help Center
If questions are small, first check self-help; many answers are available in 2 minutes, so you don't need to go to live chat
It helps with password, login, APK, and profile setup
Step 2: Write in Live Chat
For complex problems, send a direct message; if you want a quick answer, this is the best way
For example, if your account with bKash, Nagad or Rocket doesn't match, write it here
Step 3: Email it
Send screenshots, date, and steps of the issue; then the team will review all the information and respond
For problems that are hard to explain in one go, this method is better
Where to report problems
Login and Account
Best channel: Live Chat
Payment not received
Best channel: Email
Help Center Questions
Best channel: self-help and FAQ
App not launching
Best channel: Live Chat
Contact information and support channels
Live Chat
If you want a quick answer, start here; usually the first response comes within 13 minutes, especially outside night hours
Email Support
Long explanations, uploading files and screenshots is helpful for account verification or case follow-up
Help Center
Setup, rules, and answers to common questions are here first; many Dhaka users start with this
If you want to check it yourself first, Help Center Guide Open, and if you have problems with a new account Registration Help Read
Quick problem-solving checklist
- State the problem in one line
- Include screenshots if available
- Enter bKash, Nagad or Rocket
- Add login time and device name
- If from Dhaka or another city, mention it
Providing these prevents the team from asking the same questions again, so the resolution comes faster
3 Common Questions
How long does it take to get an
Usually 13 minutes for common questions, with follow-up within 24 hours for complex cases
Can you contact at night?
Yes, the live chat stays open, but responses may be slower when busy
What information should I
Keep username, time, and a photo of the issue; this helps the team understand the matter at a glance
If you have more specific questions General Questions Page If you have login problems Login Help Useful